1. GENERAL TERMS AND CONDITIONS
1.1 AGE
To buy a product in Tambur Store's online store, you must be 18 years or older.
1.2 BUY
When you have completed an order, an order confirmation will be sent to the e-mail address you provided. The email contains all the information about your order, such as payment, delivery address, products, prices and shipping costs. If something is wrong, contact us directly by e-mail kundservice@tamburstore.se. The order confirmation sent to the specified e-mail address confirms that we have received your order, this does not mean that the order has been approved by us. All orders are subject to approval by us subject to availability. We will confirm such approval to you by sending an email confirming that the product (s) has been shipped. The contract between us and you as a customer takes effect from the time a shipment confirmation is sent. We at Tambur reserve the right to cancel a purchase or parts of a purchase without being liable for any damages or costs. Tambur will notify you in advance of such action.
1.3 INCORRECT INFORMATION
We reserve the right to subsequently correct any incorrect information regarding price and delivery time.
1.4 PRINTING ERRORS
We reserve the right to make "printing errors" in product information and catalogs and because product images do not always accurately reflect the actual appearance of the products. How the color is reproduced in images may depend on the type of monitor you have and the settings it has.
1.5 FORCE MAJEURE
We reserve the right to invoke Force Majeure in situations where this is applicable.
2. PRICES
All prices are stated in Euro (EUR), including VAT. The price that applies is what is stated on the website on the day the order is made.
3. DELIVERY
3.1 PICK UP THE GOODS YOURSELFY
ou can choose to pick up the goods yourself in our store at Folkungagatan 85 in Stockholm, Sweden. Opening hours can be found here. As soon as your goods are ready for collection, we will contact you via e-mail, alternatively SMS or telephone.
3.2 DELIVERY within European Union plus Norway
We use DHL as our shipping partner. Your packed are sent to the nearest delivery point, or to your home address depending on Country. When the package has been sent from us, you will receive an email with the shipment number so that you can track your shipment yourself. When the package has arrived at the delivery point, you will receive a notification about this. If you have provided a cell phone number when you placed the order, the notification will be sent as an SMS. If you have not provided a mobile number, you will receive a notification by email. Be careful when entering your contact information. We are not responsible for problems that arise due to incorrectly entered email, phone, or address information.
3.4 FEE FOR UNRELEASED SHIPPING OR FAILED DELIVERY ATTEMPT
All shipments are pre-notified in delivery confirmation via e-mail from Tambur Store and announced via SMS, letter, telephone or e-mail from the shipping company. For all items (except letters), information is attached in e-mail notification that enables tracking of the item. If you have not received notification from the shipping company within a week after you received the delivery confirmation via e-mail, please contact us to avoid the shipment being returned. In cases where letters, postal parcels or pallets / larger parcels are returned to the Tambur Store by the shipping company due to the customer / recipient:
1) not redeeming parcels from the delivery point,
2) not being available on the given telephone number for notification,
3) refusing to receive delivery or4) provided incorrect name, address or contact information, Tambur Store will charge the customer a fee. For letters and packages, the fee is EUR 35 incl. VAT The fee is charged to cover Tambur Store's cost for return shipping and return administration and is debited either via invoice or by deducting the fee amount from the order amount that is refunded after the return has arrived at Tambur Store.
4. DELIVERY TIME
The delivery time is stated on the respective product page. All delivery times are approximate and refer to the time from the time we receive and register your order until the shipment is sent from our warehouse. Inventory items are items that we normally have in stock for immediate delivery. In the event of a large order intake or delivery delay from the supplier, these goods may in some cases have a delivery time of 1-3 weeks. In such cases, you will be notified of this as soon as we have processed your order. For some goods, the specified delivery time can be within a fairly large range (eg 1-7 weeks). These are goods that we normally stock but which have a slightly longer delivery time if they run out of stock. When purchasing ordered goods, we will notify you of the delivery week as soon as our order from the current manufacturer has been confirmed. Note that in some cases this can take up to two weeks. Of course, you have the right to cancel your order, or alternatively exercise your right of withdrawal, in connection with you being notified of a specified delivery week. If you order several goods with different delivery times at one and the same time, all goods are normally sent in one and the same shipment when all goods have arrived at our warehouse. If you want partial delivery - contact us by e-mail or telephone. If the delivery time is unexpectedly longer than what is stated in your order confirmation, we will notify you of this as soon as possible after the delay has been notified to us. NOTE. For holidays and promotions, the delivery time can take up to 14 days. We reserve the right to absolve ourselves from all claims for compensation to the customer regarding delivery delays.
5. PAYMENT
“We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
6. RIGHT OF WITHDRAWAL
You normally have a 14-day right of withdrawal on goods you bought in the online store, in accordance with the Distance and Home Sales Act. This means that you have the right to return an item if you notify us within 14 days of receiving it that you wish to exercise the right of withdrawal.
Please note that the product must be returned unused in its unopened original packaging. When you exercise the right of withdrawal, you as a customer are responsible for return shipping. When buying a product that is specially manufactured or otherwise adapted especially for you, the right of withdrawal does not apply. This can be, for example, a sofa in a specific fabric and color that is made just for you. The right of withdrawal also does not fully apply to specially ordered goods, ie goods with a delivery time longer than two weeks.
If you wish to return your order, contact our customer service at kundservice@tamburstore.se or +46 8 74 28 100.
6.2 RETURN TO STORE
It is also possible to return the product free of charge by leaving it in our store at Folkungagatan 85 in Stockholm, Sweden. NOTE This does not apply to bulky items such as furniture and carpets.
7. COMPLAINT
7.1 THE CONSUMER PURCHASE ACT According to the Consumer Purchase Act, you always have a 3-year right to make a complaint. Complaints means that you notify us within a reasonable time from the time you discover a defect in the product. We always check all goods for any defects, as far as possible, before we deliver them to you. If there is still something wrong with your item, please contact us at kundservice@tamburstore.se. Complaints are not accepted for defects caused by wear and tear or incorrect use. To verify that you have purchased the product from us or from one of our authorized resellers, we always ask you to enclose a receipt for the purchase. Also attach high quality photos, and explain the reason for your complaint. In the event of an approved complaint, we will replace you with a new identical item or a refund of the cost of the item.
7.2 TRANSPORT DAMAGES
Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be complained to us, the damage must have been noted on the shipping company's consignment note in connection with the receipt. If you discover hidden faults / transport damage after you have opened the packaging / packaging, contact us at kundservice@tamburstore.se.
8. WARRANTY
We have no general guarantee for the goods we sell. Some manufacturers offer extended warranties and in cases where this is the case, you will find more information in the product description.
9. PERSONAL DATA
According to law, we must ask you to consent to us processing information about you. All information provided to us or which we receive when you visit our site will be processed by Tambur in its capacity as personal data controller. The information will be used for the purpose that we will be able to fulfill our obligations to you when purchasing. Tambur will never allow a third party to use your personal data for marketing purposes unless you consent to this. You have the right to access the personal data that is registered about you upon request. If they are incorrect, incomplete or irrelevant, you have the right to request that the information be corrected or deleted.
10. INTEGRITY POLICY
We at Tambur Store AB protect your personal privacy and strive for a high level of data protection. In this privacy policy, we explain how we collect and use your personal information. Here we also describe your rights and how you can enforce them. It is important that you understand our privacy policy. For questions regarding our privacy policy, you can contact us at kundservice@tamburstore.se
Tambur Store AB, organization number 559021-0729, Folkungagatan 85, 116 22 Stockholm, is responsible for the personal data we process
10.1 WHICH PERSONAL DATA DO WE HANDLE? Customer information such as name, address, e-mail address, telephone number, social security number (for credit purchases), order numbers, purchase information and payment information.
10.2 WHAT IS THE PERSONAL DATA USED FOR According to the GDPR, personal data may only be collected for "specific, explicit and justifiable purposes". The personal data may then not be processed in a way that is incompatible with these purposes. In addition, you must also have support in data protection regulation to handle personal data, such support is called a legal basis. In order for us to legally process your personal data, it is required that one of the following conditions is met:
• the processing is necessary for us to be able to fulfill our agreement with you,
• the processing is necessary for us to be able to fulfill a legal obligation that we have (ie if we have a legal obligation to do something under another law),
• processing is necessary for the legitimate interests of Tambur Store AB and that your interests in the protection of your personal data do not outweigh (balancing of interests) or
• in specific cases, after you have given your consent to that particular processing. In order for us to provide our products to you, we need to process and manage your personal data. Below are examples of the purposes for which we process your personal data and the legal basis for which we do so.
10.3 PURPOSE - TO BE ABLE TO HANDLE ORDER AND PURCHASE
We process your personal data to be able to handle your order and purchase, to be able to deliver your products, handling your payment, for any credit information purposes and to be able to help you with questions regarding your purchase. basis - Fulfillment of the purchase agreement. This collection of your personal data is required for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments can not be fulfilled and we may therefore be forced to deny you the purchase.
Storage period - Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints.
10.4 PURPOSE - TO BE ABLE TO FULFILL THE COMPANY'S LEGAL OBLIGATIONS
Necessary handling of legal obligations judgments or government decisions (eg the Accounting Act, the Money Laundering Act or the rules on product liability and product safety. Legal basis - Legal obligation. This collection of your personal data is required by law. If the information is not provided, our legal obligation can not be fulfilled and we Storage period - Until the purchase has been completed (including delivery and payment) and for as long as required by law.
10.5 PURPOSE - TO BE ABLE TO HANDLE CUSTOMER SERVICE AND COMPLAINTS MATTERS
Communication and answering any questions to customer service (by phone or in digital channels, including social media). Investigation of any complaints and grievance matters. Legal basis - Legitimate interest. The treatment is necessary to satisfy our and your legitimate interest in handling customer service and complaints.
Storage period - Until the customer service case has been completed.
10.6 HOW IS THE INFORMATION COLLECTED?
The information we have about you is the one you provide to us at the time of purchase. We also collect information by our websites using so-called "cookies" that collect enter information on and from your browser. According to the Electronic Communications Act, everyone who visits a website must be informed about the use of cookies. When you visit our website, so-called cookies are saved on your computer. These are used, among other things, to keep track of which items you have added to the shopping cart and if you do not have cookies activated in your browser, you will not be able to make a purchase. However, if you have deactivated cookies, you will still be able to surf around on our website.
10.7 HOW LONG IS THE DATA SAVED?
We never save personal data longer than is needed for each purpose. See more about the specific storage periods under each purpose.
10.8 TO WHOM CAN THE INFORMATION BE DISCLOSED?
personal data assistants for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions e.g. applicable transportation, payment solutions, and IT services. When your personal data is shared with personal data assistants, it is only for purposes that are compatible with the purposes for which we have collected the information. We can also disclose information to authorities and the rescue service if necessary. We also share your personal information with certain companies that are independently responsible for personal data. The fact that the company is independently responsible for personal data means that we are not the ones who control how information provided to the company is processed. Independent personal data controllers with whom we share your data are government agencies, logistics companies and companies that offer payment solutions.
10.9 WHERE DO WE PROCESS YOUR DATA
We always strive for your personal data to be processed within the EU / EEA and all our own IT systems are located within the EU / EEA.
10.10 YOUR RIGHTS
Right of access - You have the right to receive information free of charge about which personal data about you we process (a so-called register extract). Requests for such extracts must be made in writing and signed by you. Feel free to specify the categories of information you want access to. If for any reason we are unable to fulfill your wishes, we will provide you with a justification. Right to correction - You can request that your personal data be corrected if the information is incorrect. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data. Right to delete - We save your customer data for 36 months after you have received your delivery in order to fulfill our obligations regarding the right to make a complaint. They are then anonymised, except that we are obliged by law to save them for a longer period of time (for example according to the Accounting Act). In such cases, you can also request that our processing of your personal data be limited while the accuracy of the personal data is investigated. Right to object - You have the right to object to the processing of your personal data that we do on the basis of balancing of interests. In that case, you need to specify which treatment you object to. If your personal data is processed for direct marketing, you always have the right to object to the processing at any time.
COMPANY INFORMATION
Tambur Store AB
Folkungagatan 85,
Stockholm, Sweden
V.A.T No. SE559021-072901